Customer Service

Customer advice

Documentation about all BAGPAX® editions is available in the products section.

If you have further questions, feel free to contact us. We welcome your inquiries and would be glad to help you individually.

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Ordering

All BAGPAX® products are available in our online store.

Relevant information about ordering online:

• Privacy and Security
• Delivery
• Shipping Costs
• Payment methods
• Returns Policy

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Environmental Awareness

BAGPAX Cargo Systems e.K. cares about protecting the environment. Therefore all materials used in the production of our BAGPAX® series are friendly to the environment. Our production processes are optimised to save resources and to minimize by-products and waste material. All BAGPAX® products mainly consist of polypropylene material which can recycled 100%.

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Customer Complaints

If you are not satisfied with your product, please complete the following form to file a complaint. Upon reception of your complaint, we will provide you with a returns registration number and a postal address to which you may send the defective product.

We will send you a new product as a replacement instantly.

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Spare Parts

All BAGPAX® products work best with the included accessory parts. If any of the accessory parts are damaged or lost, we are able to offer you original BAGPAX® spare parts. In this way the superior quality of your BAGPAX® you are used to will be maintained.